Terms of Use
PlanHero® Terms of Use
PlanHero® Terms of Use
Last Updated: January 2, 2026
Welcome to PlanHero®. The Services are provided to you by MomClone, LLC, a U.S. company (“MomClone,” “PlanHero,” “we,” “us,” or “our”), through its website located at https://www.planhero.com (the “Site,” including mobile sites and mobile applications), subject to the following Terms of Use (“Terms”).
These Terms form a legally binding agreement between you and MomClone. By accessing or using the Site or any services that link to these Terms (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, do not use the Services.
ARBITRATION NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. PLEASE REVIEW SECTION 19 CAREFULLY.
1. Overview of Services
PlanHero® provides tools that allow users to plan events, coordinate volunteers, manage signups, collect payments, send communications (including email and SMS), and manage event logistics.
Users who create events are referred to as “Organizers.” Individuals who sign up for, attend, or otherwise participate in events are referred to as “Participants.” Organizers and Participants may provide personal information including names, email addresses, phone numbers, photos, and physical or mailing addresses.
2. Subscriptions, Payments, and Refund Terms
You may purchase a subscription to our Services. You represent and warrant that: (i) you have the legal right to use any payment method(s) provided by you in connection with any purchase; (ii) the payment information you supply is true, accurate, and complete; and (iii) you authorize MomClone or its third-party payment processor to charge the payment method(s) you specify.
All payments must be made in United States dollars unless otherwise specified. If you fail to pay (for example due to an expired payment method), your account may be frozen and inaccessible until payment is made.
Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes. Where required, MomClone will collect those taxes on behalf of the taxing authority and remit those taxes to the taxing authorities.
Refunds are processed according to our PlanHero refund policy, if applicable.
3. Collecting Money; Payment Processing Service (Stripe)
Some of our Services may allow you, as the Organizer, to collect money for goods, services, fees, or donations from Participants using our payment processing service (“Payment Processing Service”). You are independently responsible for complying with all applicable laws in all of your actions related to your use of PlanHero®’s Payment Processing Service, regardless of the purpose of the use.
PlanHero® has partnered with third-party payment processing leader, Stripe, Inc. (“Stripe”).
If you are an event organizer, you may choose to use PlanHero® to collect payments from Participants or other users. When you do so, PlanHero® may charge a service fee, which will always be clearly disclosed at the time of the transaction.
Payments are processed by Stripe, a third-party payment processor. Payment transactions do not flow through PlanHero®, and we do not store full credit card numbers on our servers. PlanHero® uses payment information solely to facilitate the transaction you authorize and does not use payment details to charge you for unrelated services.
You may review Stripe’s policies and agreements here:
• Stripe Privacy Policy: https://stripe.com/us/privacy
• Stripe Services Agreement (United States): https://stripe.com/us/ssa
• Stripe Connected Account Agreement: https://stripe.com/us/connect-account/legal
Organizers are solely responsible for the management and distribution of funds received and for delivery of any goods/services/benefits described. PlanHero® is not liable for disputes, refunds, claims, chargebacks, or fines regarding funds collected; such matters are the responsibility of the Organizer and the payment processor.
4. Eligibility
No one under 13 years of age is allowed to create an account or use the Services. If you are between 13 and 18 years of age, you may use the Services only with the approval of your parent or guardian.
By using the Services, you state that:
• You can form a binding contract with MomClone.
• You are not barred from receiving the Services under the laws of the United States or any other applicable jurisdiction.
• You will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations.
5. Your Account and Security
You are responsible for any activity that occurs in your account and for maintaining the confidentiality of your credentials. You agree not to share your password. If you believe someone has gained unauthorized access to your account, please contact PlanHero® support immediately.
6. Cancellation, Deactivation, and Termination
You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your subscription at any time by logging in to your account and using the subscription management or cancellation features within the Services.
All of your content will be accessible from the Services until the end of your normal billing period. After that date, if you do not re-subscribe, your account data may be frozen and inaccessible unless you re-subscribe.
MomClone, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Services for any reason at any time. Such termination may result in the deactivation or deletion of your account or access and the forfeiture of content associated with your account. MomClone reserves the right to refuse service to anyone for any reason at any time.
Sections that by their nature should survive termination will survive, including Privacy, Payments/Fees, Disclaimers, Limitation of Liability, Indemnification, Arbitration, and Governing Law.
7. Organizer-Created Questions and Forms
PlanHero® allows Organizers to create custom questions and forms as part of their events and signups. These questions are created and managed by the Organizer, not by PlanHero®.
While PlanHero® restricts the collection of certain sensitive information (such as Social Security numbers and full credit card numbers), Organizers determine what information they request from Participants. PlanHero® does not review or approve organizer-created questions in advance.
Information submitted in response to organizer-created questions is stored by PlanHero® and made available to the Organizer for the purpose of managing the event. Participants should review event questions carefully before submitting information. Organizers are responsible for ensuring that the questions they ask and the information they collect comply with applicable privacy and data protection laws.
8. User Content and Content of Others
Much of the content available through the Services is created, uploaded, submitted, or otherwise provided by users, organizers, participants, publishers, and other third parties (“User Content”). Whether User Content is posted publicly or transmitted privately, the content is the sole responsibility of the person or organization that submitted it.
PlanHero® does not control, endorse, or guarantee the accuracy, integrity, quality, legality, or appropriateness of User Content. You acknowledge and agree that you may be exposed to User Content that is inaccurate, misleading, offensive, unlawful, or otherwise objectionable, and that your use of the Services and any reliance on User Content is at your own risk.
Although PlanHero® reserves the right (but has no obligation) to monitor, review, screen, edit, remove, or disable access to any User Content at any time and for any reason, we do not routinely review all User Content and are not responsible or liable for any User Content provided by others.
Use of the Services that constitutes abuse, misuse, or violates these Terms shall be determined by PlanHero®, in its sole discretion. PlanHero® reserves the right to remove User Content, suspend or terminate accounts, or take other appropriate action without notice.
9. Third-Party Services and Social Login
You may be able to register and/or log in to our Services using third-party services (such as Google or Facebook). Those services are governed by their own terms and policies, and MomClone does not control and is not responsible for them.
10. Privacy
Your privacy matters to us. You can learn how we handle your information by reading our Privacy Policy. By using the Services, you agree that MomClone can collect, use, disclose, and share your personal information consistent with the Privacy Policy.
11. Support Communications
Communications with our support team (including live chat and phone calls) may be recorded and stored for customer support, training, quality assurance, and service-improvement purposes, as described in our Privacy Policy.
12. Text Messaging and SMS Communications (U.S. Only)
If you choose to receive text messages from PlanHero®, you expressly consent to receive automated and non-automated text messages (such as SMS, MMS, or similar technologies) at the mobile number you provide.
Text messages may include event reminders, notifications, confirmations, account-related messages, or other communications related to your use of the Services. Message frequency will vary depending on your activity, events you participate in, and your communication preferences.
You represent and warrant that:
• The mobile number you provide is accurate; and
• You are the current subscriber or authorized user of that mobile number.
Organizers may have the ability to send text messages to Participants who have affirmatively opted in to receive SMS communications. The availability of SMS features, including the ability to send messages, may depend on the Organizer’s subscription level.
You may opt out of receiving text messages at any time by replying “STOP” to any message you receive. You may receive a confirmation message acknowledging your opt-out. To resume receiving messages, reply “START” or update your account preferences, where available.
Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
At this time, text messaging services are supported only for mobile numbers registered in the United States.
Text messaging services are provided using third-party service providers, including Twilio, and are subject to applicable third-party acceptable use policies.
13. Intellectual Property Rights
The Services, including all software, features, functionality, design elements, text, graphics, images, logos, trademarks, service marks, and other content (excluding User Content), are owned by or licensed to MomClone, LLC and are protected by intellectual property and other laws.
PlanHero® and MomClone are registered trademarks or service marks of MomClone, LLC (collectively, the “MomClone Trademarks”). All goodwill arising from the use of the MomClone Trademarks inures to the exclusive benefit of MomClone. Nothing in these Terms or the Services grants you any right, title, or interest in or to the MomClone Trademarks, whether by implication, estoppel, or otherwise, without our prior written permission.
Except for your own User Content, these Terms do not grant you the right to:
• Use PlanHero® branding, names, logos, designs, photographs, videos, or other materials used in the Services.
• Copy, modify, frame, scrape, archive, download, upload, distribute, syndicate, broadcast, display, perform, sell, lease, sublicense, or create derivative works from the Services or content.
• Use the Services, tools, or content for any commercial purpose without our prior written consent.
You may not reverse engineer, decompile, disassemble, or attempt to extract the source code of the Services, except to the extent such restrictions are prohibited by applicable law or expressly permitted by us in writing.
14. Prohibited Conduct
You agree not to engage in any of the following activities in connection with the Services:
• Use the Services for any unlawful, fraudulent, deceptive, or harmful purpose.
• Post, upload, transmit, or make available any content that is defamatory, harassing, threatening, abusive, hateful, obscene, pornographic, sexually explicit, or otherwise objectionable.
• Exploit, harm, or endanger minors in any way, or post content involving sexual exploitation of minors.
• Infringe or violate the intellectual property, privacy, publicity, or other legal rights of others.
• Impersonate any person or entity, misrepresent your affiliation, or falsely imply endorsement by PlanHero®.
• Send or facilitate spam, unsolicited messages, promotional materials, surveys, pyramid schemes, or other unauthorized solicitations.
• Upload or distribute malicious code, malware, viruses, spyware, or any technology intended to disrupt or compromise systems or data.
• Harvest, scrape, collect, or attempt to obtain personal information or data from other users without authorization.
• Interfere with, disrupt, overburden, or impair the Services or the networks or systems that support them.
• Attempt to gain unauthorized access to the Services, accounts, or systems.
• Copy, scrape, data-mine, frame, mirror, or create derivative databases from the Services or content, except as expressly permitted.
• Use the Services for commercial purposes not expressly authorized by PlanHero®.
• Reproduce, sell, resell, or exploit any portion of the Services except as expressly permitted by these Terms.
Use of the Services that constitutes abuse, misuse, or otherwise violates these Terms shall be determined by PlanHero®, in its sole discretion. We reserve the right to suspend or terminate accounts, remove content, or take any other appropriate action, with or without notice.
You agree to comply with all applicable local, state, national, and international laws, regulations, and ordinances in connection with your use of the Services.
15. Indemnification
You agree, to the extent permitted by law, to indemnify, defend, and hold harmless MomClone, PlanHero®, our affiliates, directors, officers, stockholders, employees, licensors, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising out of or relating to: (a) your access to or use of the Services; (b) your content; and (c) your breach of these Terms.
16. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND TO THE EXTENT PERMITTED BY LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANHERO®, MOMCLONE, LLC, AND OUR MANAGING MEMBERS, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING OUT OF OR RELATING TO:
(A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES;
(B) THE CONDUCT, CONTENT, OR ACTIONS OF OTHER USERS, ORGANIZERS, PARTICIPANTS, OR THIRD PARTIES ON OR THROUGH THE SERVICES; OR
(C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION,
EVEN IF PLANHERO® HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL PLANHERO®’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF $100 USD OR THE AMOUNT YOU PAID PLANHERO®, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
18. Governing Law and Venue
These Terms are governed by the laws of the State of California, excluding conflict-of-law principles.
19. Arbitration; Class Action Waiver; Jury Trial Waiver
Agreement to Arbitrate.
Except for disputes in which either party seeks injunctive or other equitable relief to protect its intellectual property or enforce these Terms, all disputes, claims, or controversies arising out of or relating to these Terms, the Services, any purchases or transactions, any information you provide, or the formation, performance, or alleged breach of these Terms (collectively, “Disputes”) shall be resolved exclusively through final and binding individual arbitration, and not in a court of law.
Arbitration shall be conducted on a confidential basis in accordance with the Federal Arbitration Act and the Consumer Arbitration Rules of the American Arbitration Association (“AAA”), including any applicable supplementary procedures, as in effect at the time the Dispute arises.
The AAA rules are available at www.adr.org or by calling 1-800-778-7879. If the AAA is unavailable, the parties shall mutually select an alternative arbitration provider.
The arbitration shall be conducted by a single neutral arbitrator and may be conducted telephonically, virtually, or based on written submissions, at the claimant’s election, unless an in-person hearing is required by applicable law.
Fees.
If you initiate arbitration, PlanHero® will reimburse any standard filing fee required by the AAA, consistent with the AAA rules. Each party shall bear its own attorneys’ fees unless the arbitrator determines that applicable law permits an award of fees.
No Class Actions; Non-Severability.
ALL DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY.
You and PlanHero® agree that no arbitration or proceeding may be brought, heard, or arbitrated as a class, collective, coordinated, or representative action.
This class action waiver is material and essential to the agreement to arbitrate and is non-severable. If any portion of this waiver is found unenforceable, the entire arbitration agreement shall be null and void, and the Dispute shall be resolved in a court of competent jurisdiction.
Waiver of Jury Trial.
YOU AND PLANHERO® UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.
Opt-Out.
You may opt out of this arbitration agreement by sending written notice within thirty (30) days of (i) creating an account, or (ii) first using the Services after these Terms become effective, whichever is later.
Opt-out notices must be sent to:
houston@planhero.com
Subject line: “ARBITRATION OPT-OUT”
If you opt out, neither you nor PlanHero® will be bound by this arbitration provision.
Survival.
This arbitration agreement shall survive termination of your account and your relationship with PlanHero®.
20. Assignment; Business Transfers
PlanHero® may assign or transfer these Terms, including in connection with a merger, acquisition, reorganization, bankruptcy, or sale of assets. You consent to such transfers.
21. Severability
If any provision of these Terms is found unenforceable, that provision will be severed and not affect the validity and enforceability of any remaining provisions.
22. Modifications to These Terms
We reserve the right to modify these Terms at any time, in our sole discretion. When we make changes, we will update the “Last Updated” date at the top of these Terms and post the revised Terms on the Services.
By continuing to access or use the Services after the revised Terms become effective, you agree to be bound by the updated Terms. If you do not agree to the revised Terms, you must stop using the Services.
23. Entire Agreement
These Terms (together with the Privacy Policy and any additional terms applicable to specific Services you use) make up the entire agreement between you and MomClone and supersede any prior agreements. These Terms do not create or confer any third-party beneficiary rights.
24. Contact Information
MomClone welcomes comments, questions, concerns, or suggestions. Please send us feedback via https://planhero.com/contact/ or by email:
houston@planhero.com
MomClone, LLC
1187 Coast Village Road, Suite 1-775
Santa Barbara, California 93108
Attention: Customer Support
25. California Consumer Rights Notice (California Civil Code §1789.3)
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Services, send an email to houston@planhero.com.
You may also contact us by writing at the address above:
Attention: Customer Support
California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.