Frequently asked questions
There are a few ways to edit what you signed up for. We explain them here. (PS - thanks for signing up for something!)
That sounds frustrating. After you create an account, we ask that you ACTIVATE it. We do this by sending you an email with an ACTIVATE button on it. This helps us both confirm that you are who you say you are. Sometimes our email (from mothership@planhero.com) gets stuck in your Spam, Junk, or Trash folders. Please make sure you check those folders. Also, if you work for a school district, the districts can have pretty strict filters that don't let our emails through. It's best to use a different email address such as Gmail, Hotmail, Yahoo, etc. to ensure that our emails will get through (or better yet, ask your district IT person to allow emails from PlanHero.com).
Nope. Invitees pay nothing. Anyone you include on your Invitee list will be able to use and view your event page information for no charge. They don't even have to create an account unless they want to be able to view the event page or edit their attendance/signups later.
We offer a 30-Day Free Trial. This Free Trial is unique to each tool. For example, you can try our Gatherings Tool free for 30 days. If three months later you decide you'd like to try our Team Tool, you get to try it for 30 days free as well.
Sure. We sync to Google, Outlook, and Apple iCal calendars. When you receive the email confirmation for your signup(s), you can add it to your calendar (look at the top and/or the bottom of your email confirmation depending on what email service you use). If you have multiple Google accounts, you may be prompted further.
Yep. There are a few options. We outline them in a short video here. https://youtu.be/-G55MSCKLlA
Nope. Remember that we're parents too. We know that you might be lying in bed right now trying not to wake your spouse, but you need to get started organizing your daughter's volleyball team. Now. On your iPad. You only need your credit card when your 30-Day Free Trial wraps up.
Yep. We have a quick overview video that will turn you into a Team Tool ninja in no time. Check out this page.
Heck no. Gross. We believe that the flashing banner ads make people think that you just sent them spam. No ads! Like Edna in The Incredibles. No capes!
Of course. Add away. Additional tools may be added in the My Tools section of your account.
You betcha. After you click Next: Review & Confirm for an Event, you'll see what you've signed up for, and your RSVP. Then you'll see a box where you can leave a message for the event organizer/host.
Yes! This feature is available in our Signup Tool and our Team Tool. We've partnered with trusted eCommerce leader Stripe to process transactions for us. When you go to create a Signup List, select a Collect Money List. You'll be walked through the process of connecting with Stripe. Once you've connected to Stripe, setting up any future money collection is just like creating any other list...super simple. Here's more info.
You bet. And we won't make you search for 15 minutes to figure out how to do it. When you cancel, you'll continue to have use of your tool(s) until the end of your current billing cycle. We will then not charge you for the next billing cycle.
- Click on your profile icon (upper right corner of your dashboard)
- Click on Account Settings
- Scroll down to your Toolkit
- Click on Cancel Subscription for the tool which you want to cancel
Your billing date corresponds to the date that you initially signed up for a paid subscription for a given tool. So if you signed up on May 7 for the Gatherings Tool, your next billing date would be June 7, and so on. If you sign up for a second tool, say the Team Tool on July 29, then your billing date for the Team Tool would be July 29. In this example, you would thus have two monthly billing dates. Same idea goes for our annual billing plans. And no, our billing dates do not correspond to any other time of the month :)
Yeppers. We're in this together. We believe that once you start using our tools, you'll want to keep using them.
That said, there's nothing more irritating than looking at your credit card statement and realizing you've been paying for something that you've not been using for months.
We've got your back. After you log into your account, click on your photo (or the little human silhouette icon) in the upper right corner. Click on Account Settings. Scroll down to the bottom and click on I would like to be notified 24h before each billing date. We'll email you the day before we bill your card just in case you no longer need a particular tool.
Great question. Bet you're saving some serious dough for the organizations you work with - lucky them. We will credit your account for the remainder of your 30-Day Free Trial, then start your billing anniversary on that end date. You'll not lose any of the free 30 days by signing-up early!
We offer a 30-Day Free Trial on each of our PlanHero tools. After that, you pay by the tool. You can select a monthly subscription, or alternatively, you can save 17% by purchasing annual subscriptions. Visit our Pricing Page for all the details.
Absolutely! You'll save 17% when you opt for an annual subscription. Visit our Pricing Page for details.
No, not at this time.
Not yet. Thanks for asking though. Please feel free to contact us to discuss your needs further.
What?! Say it's not so. We hate to see you go, but if you really must leave us, please contact us with a formal request (that references the email address associated with your account) to delete your account. Please note that once an account is deleted, any files within that account will be lost, and we will not be able to restore them. An alternative is to simply unsubscribe instead. Also, you can always just cancel a subscription instead of deleting or deactivating your account. That way, you won't be charged, and everything will be there ready and waiting for your return! Contact us here: Contact page.
The 30-Day Free Trial is per tool. We offer a 30-Day Free Trial for each tool. So you might start a 30-Day Free Trial on November 18 for our Gatherings tool, but then start a 30-Day Free Trial on December 17 for our Team Tool.
Of course! We sync to Google, Outlook, and Apple iCal calendars. On your Team Tool dashboard, click on GAME SCHEDULE. Click on Sync to Calendar. Select the calendar of your choice. If you have multiple Google accounts, you'll be prompted further. Alternatively, you can also add individual games to your calendar from the Game Page itself.
We have many more in the works. The best thing to remember is that we are busy parents who volunteer too, so we are creating tools that will save time for organizing all the things that we do in our daily lives.
We'll keep you apprised of the scheduled launches for our other tools as we get closer to their launch dates.
We've got your covered. This post will walk you through the (quick) process.
Glad you asked. Why reinvent the wheel? Save time by duplicating your event. Here's how: Duplicate an Event
It's super easy! Here's how: Duplicate a Game
Great question. We know that some signups benefit from keeping things private. Here's how to keep names/comments hidden: Private Signups
For a single day event, you just need to check the box next to "Track how many people are attending?" under your event SETTINGS tab. For a multiple day event, we recommend that you create a SIMPLE LIST to handle attendance. You can name the list something like "RSVP" or "ATTENDANCE", then for the LIST ITEM, type in something like "I'm attending" or "I'll be there." This way invitees can then "Sign Up" to attend!
No, we do not offer a nonprofit discount. We work hard to keep our subscription pricing very approachable for all.
Hmmm...wish there were an app for that! Nope.
Of course. Once you create an Invitee Group, you'll be able to re-use it across any of our PlanHero Tools. That said, for tools that have private, login-only groups associated with them (e.g. our Team Tool or Club Tool where we have a closed group), you won't be able to use other invitee lists...we want to protect the group's privacy. So for example, you could use a Team Tool group for a new Event in your Signup Tool, but you could not use a Signup Tool group in an Event within your Team Tool. Why? Because all those peeps in the Signup Tool group may not be members of your Team. No bueno. You don't want to expose your private team member info (like phone numbers, etc) to people who are not part of the team - especially when children are involved.
Yup. Sure can. Just click on the edit pencil in the colored portion of your event. Click "Replace" to upload your logo.
Lucky you...you have a promo code! You'll find easy to use instructions here.
We of course hope you'll find PlanHero's Tools indispensable, and wonderfully easy to use, BUT, if you think you should receive a refund, please review our Refund Policy here.