You asked. We listened!
Based on feedback from PlanHero customers, we’ve added a new optional Event setting that allows organizers to require participants to provide their mailing address when confirming a signup.
Why collect mailing addresses?
For many nonprofits and community organizations, a signup is the beginning of a relationship—not the end of one.
Having a participant’s mailing address can help your organization maintain more complete contact records and stay connected with volunteers and supporters after an Event. For example, organizations may want to:
- Send invitations to upcoming fundraisers, information sessions, and other events
- Continue cultivating volunteers and participants as prospective donors and supporters
- Mail charitable contribution acknowledgments and other donation-related information for tax purposes
- Keep more complete contact information for future outreach and organizational needs
Make it required—or leave it off
Because not every Event needs this information, requiring a mailing address is completely optional and can be configured on an Event-by-Event basis.
When the setting is enabled, participants will be prompted to enter their mailing address as part of confirming their signup. When you don’t need an address, simply leave the setting turned off. In general, the fewer steps to completing a signup, the better. So if you truly won’t use the mailing address, don’t compel participants to enter it.
It’s a small addition that came directly from customer feedback—and another way PlanHero is helping organizations turn a single signup into a longer-lasting connection.
Note: Organizations are responsible for using participant information in accordance with applicable privacy and marketing laws and their own privacy policies.
FAQs
Can nonprofits collect mailing addresses during volunteer signup?
Yes. With PlanHero, organizers can optionally require participants to provide a mailing address when confirming an Event signup. Organizations may use this information to maintain more complete contact records, cultivate future donors, send invitations to fundraisers or information sessions, and mail donation-related acknowledgments or tax information when appropriate.
Why would a nonprofit collect a volunteer’s mailing address?
A nonprofit may want a volunteer’s mailing address to stay connected after an Event, invite them to future programs and fundraisers, cultivate potential donors, maintain complete contact records, or send donation-related correspondence.
